Keep your enquiry together

After you send

A confirmed receipt shows your SF enquiry reference. The team reviews the planning details before any product, dimensions, availability or formal quote is confirmed.

If the website cannot confirm receipt, keep the original tab open and use Check request. A connection error does not tell you whether the team received it.

The recovery reference held in the original tab expires 24 hours after it is issued. After that, use the original confirmation email link for progress or contact the team for help.

Your confirmation email

Your email contains a private progress link. Open the original link to revisit the enquiry from another session. The link expires 30 days after it is issued.

Keep the full link private. Share your SF reference with our team instead. If the link has expired or you cannot find the confirmation, email support@vemlo.com.au before starting a duplicate enquiry.

Clarify the same project

In the original enquiry tab, you can add planning details such as a measurement, fixing surface or control preference. Check a pending message before sending it again. Sending information does not approve a manufacturing change.

The email link currently shows progress. To discuss changes from another device, contact the team with your SF reference.

What the progress means

Planning review pending

Your enquiry is recorded and planning details still need review.

Planning details need clarification

The team needs more information about the project.

Planning details checked

A team member has checked the planning details. Product and technical confirmation still come before a formal quote.

Please check with our team

Contact the team before taking further steps.

Progress is not an order confirmation, payment receipt or delivery promise.